Terms & Conditions

Terms & Conditions

(1) Storage:

1.1 So long as all fees are paid up to date, the storer has the right to store goods in their allocated unit. The storer is deemed to have knowledge of the goods in the unit and warrant that they are the owner of the goods in the unit and/or are entitled to deal with them in accordance with all aspects of this agreement.

1.2 Wilton Self-Storage (WSS) does not have and will not be deemed to have knowledge of the Goods and is not a bailee or a custodian nor a warehouseman of the Goods.

1.3. WSS does not grant any lease of tenancy of the unit.

1.4. WSS does not allow the storage of any of the following items;

- Fireworks

- Weapons or munitions

- Explosives 

- Flammable substances

- Toxic, pollutant or contaminated goods

- Cash and securities

- Living plants, animals or any other living creatures

- Radioactive materials, chemicals, biological agents or asbestos

- Tyres

- Battery charging boosters – power inverter/generators

- Items which emit any fumes, smell or odour

- Illegal goods or goods illegally obtained

- High value items requiring specialist storage

- Cremation Ashes

- Waste

Permission to storage food or perishables must be approved by Wilton Self Storage in advance.

1.5 WWS do not offer any insurance for the goods you store. It is recommended that you take your own insurance to cover your goods for damage or theft whilst they are in storage. See clause 5 for more information.

(2) Cost:

2.1 Rental charges for the unit are payable 4 weeks in advance. It is the responsibility of the storer to keep their account in credit and ensure that payments are made on time throughout the storage agreement.

2.2 The first payment will be taken on or before the storage start date, subsequent payments are to be make by the storer in advance. 

2.3 Padlocks for the containers are provided by WSS. These are issued on a loan basis and at a cost of £10 with £50 deposit also being required. This £60 will be taken with your first payment. At the end of your agreement, on return of the padlock and 2 keys in good working order, you will be refunded the £50 deposit. 

(3) Defaults – Right to sell or dispose of goods:

3.1  WSS takes the issue of prompt payment very seriously and has a right of lien. If any sum owing to Wilton Self-Storage is not paid when due, Storer authorises Wilton Self-Storage without further notice to: (a) refuse Storer and its agents access to the Goods, the Unit and the Facility and overlock the Unit until the amount due and other fees related to it have been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge Storer for all reasonable costs of doing so on any number of occasions; and (c) hold onto and/or ultimately sell or dispose of some or all of the Goods.

3.2 The storer acknowledges that Wilton Self-Storage shall be entitled to continue to charge for storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; WSS will sell the Goods as if WSS was the owner and will pass all rights of ownership in the Goods to the buyer; and if the Storer does not pay fees on the Due Date, the value of any discounts and special offers which Storer has received will be payable by the Storer in full. 

3.3 On expiry or termination of this Agreement, if the storer fails to remove all Goods from the Unit, WSS is authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Condition 3.2. The Storer is liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt)

3.4 Before WSS sells or disposes of the Goods, it will give the storer notice in writing directing the storer to pay (if Storer is in default) or collect the Goods (if they are deemed abandoned). This notice will be sent by registered or recorded delivery to the address last notified by the Storer. If no address within the UK has been provided, FO will use any land or email address it holds for the Storer. If Storer fails to pay the Debt and/or collect the Goods (as appropriate) FO will access your space and begin the process to sell or dispose of the Goods in accordance with condition 3.2

3.5 The Storer consents to and authorises the sale or disposal of all Goods without further notice regardless of their nature or value. WSS will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. WSS may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt. 

3.6 Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, Storer must pay WSS the balance within 7 days of a written demand. WSS may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from the Storer, WSS will hold the balance for Storer but no interest will accrue on it.

3.7 If, in the opinion of WSS and entirely at the discretion of WSS, a defaulting Storer’s Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, Storer authorises WSS to treat the Goods as abandoned and WSS may dispose of all Goods by any means at Storer’s cost. WSS may dispose of Storer’s Goods in the event that Goods are damaged due to fire, flood or other event that has rendered them, in the opinion of the WSS, severely damaged, of no commercial value, or dangerous to persons or property. WSS does not need the prior approval of Storer to take this action but will send Notice to Storer within 7 days of assessing the goods.

3.8 Any items left unattended in common areas or outside the Storer’s Unit at any time may at WSS’s discretion be moved, sold or disposed of immediately with no liability to WSS.

(4) Access:

4.1 The storer has the right to access the Unit during Access Hours as posted by WSS and subject to the terms of this Agreement. WSS will try to provide advance warning of changes to Access Hours by notice at the Facility but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.

4.2 Only the Storer or others authorised or accompanied by Storer (its Agents) may access the Unit. The storer is responsible for and liable to WSS and other users of the Facility for its own actions and those of its Agents. WSS may (but is not obliged to) require proof of identity from the Storer or any other person at any time and, at WSS’s sole discretion, may refuse access to any person who is unable to produce satisfactory proof.

4.3 WSS may refuse the storer access to the Unit and/or the Facility where moneys are owing by Storer to WSS, whether or not a formal demand for payment has been made, or if WSS considers the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.

4.4. The storer should not leave a key with or permit access to the Unit to any person other than its own Agent who is responsible to the storer and subject to its control. If Storer does so, it does so at its own risk. 

4.5 The Storer authorises WSS and its agents and contractors to enter the Unit in the following circumstances and to break the lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; or if WSS believes the Unit is being used to store prohibited goods or for a prohibited purpose; or if WSS is obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, competent authority or by a Court Order; or to relocate the Goods or exercise WSS’s lien or power of sale or disposal in accordance with this Agreement.

4.6 WSS prohibit anyone under the age of 16 on the site without prior agreement.

4.7 No pets or animals are permitted on site.

4.8 You have the right to park on the site during loading/offloading of your goods. Vehicles and their contents on site are parked at the Vehicle driver own risk. Vehicles may not be left at the site if you are not present. Any vehicles left will incur a daily charge and failure to move them when asked will terminate the Storers contract. 

4.8 The storer must ensure that they (and any agents) use reasonable care on site and have respect for the facility and other unit users. It is the storers responsibility to report any damage or defect as soon as it is discovered. 

4.9 The storer is expected to comply with any reasonable directions from WSS employees and comply with any safety signs or rules on site. 

4.10 It is the responsibility of the storer to keep the unit clean and in good repair. In the event of uncleanliness or damage to the unit or site, WSS will be entitled to charge a cleaning fee and/or claim full reimbursement from the storer of the reasonable costs od repair, replacement, restoration or disposal of refuse. 

4.11 The storer must give notice to WSS in writing of the change of their address, phone numbers or email address within 48 hours of any change. 

5. Risk & Responsibility:

5.1 WSS will not be liable for any loss or damages suffered by the storer resulting from an inability to access the Facility or the Unit, regardless of the cause.

5.2 The goods are stored at the sole risk and responsibility of the storer who shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason, including condensation which is a risk with any container storage units. WSS excludes all liability in respect of (a) loss or damage to the storer’s business, if any, including consequential loss, lost profits or business interruption; (b) loss of or damage to Goods or any claim for return of the Storage Fees except where this results from WSS’s negligence or breach of contract, in which case WSS’s liability will be limited to the sum of £200 in total. WSS does not exclude liability for physical injury to or the death of any person and which is a direct result of negligence or wilful default on the part of WSS, its agents and/or employees.

5.3 WSS does not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured at all times for their replacement value while they are in storage. The storer warrants that such cover is in place, that it will not allow or cause such cover to lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the Replacement Value. 

WSS will not give any advice concerning insurance cover given by any policy and the storer must make its own judgment as to adequacy of cover. Inspection of any insurance documents provided by the storer to demonstrate cover does not mean WSS has approved the cover or confirmed it is sufficient.

5.4. The storer will be liable for and compensate WSS for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by WSS or third parties (Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by the storer or any of its Agents or (c) enforcement of any of the terms of this Agreement.

5.5. The storer acknowledges and agrees to comply with this Agreement and all relevant laws and regulations as are or may be applicable to the use of the Unit. This includes laws relating to the material which is stored and the manner in which it is stored. Liability for any and all breach of such laws rests absolutely with the storer and includes any and all Liabilities resulting from such a breach.

5.6  If WSS has reason to believe that the storer is not complying with all relevant laws WSS may take any action it believes to be necessary, including but not limited to the action outlined in Condition 3 contacting, cooperating with and/or submitting Goods to the relevant authorities, and/or immediately disposing of or removing the Goods at Storer’s expense. Storer agrees that WSS may take such action at any time even though WSS could have acted earlier.

5.7 In respect of circumstances outside WSS reasonable control, WSS shall have no liability under or be considered to be in breach of this Agreement for any delay or failure in performance of its obligations under this Agreement or any resulting loss or damage to Goods. Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, WSS will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. FO will try to minimise any effects arising from such circumstances.

6. Personal Information

6.1 The storer must provide documents/ID to confirm the name and address on the agreement. The following documents are accepted, one or more maybe required to confirm name & address. Access to the unit will not be permitted until these have been approved by WSS.

- Driving Licence

- Passport

- Utility Bill (dated in the past 3 months)

- Formal ID Cards (armed forces, police, student union, company ID card)

- Bank Statement (dated in the past 3 months)

6.2 WSS collects information about the storer on registration and whilst this agreement continues, including personal data (Data). WSS processes Data in accordance with the General Data Protection Regulation and all associated laws. WSS uses Data to process payments, communicate with Storer and generally maintain Storer’s account, to comply with its legal obligations and for its legitimate business interests. WSS may share Data with, and collect Data from, credit reference or fraud prevention agencies and trade associations of which WSS is a member. If the storer does not pay Fees when due, WSS may share Data with debt collection agents. 

6.3 WSS will only release Data and other account details at any time if it considers in its sole discretion this is appropriate: (a) to comply with the law; (b) to enforce this Agreement; (c) for fraud protection and credit risk reduction; (d) for crime prevention or detection purposes; (e) to protect the safety of any person at the Facility, (f) if FO considers the security of any unit at the Facility or its contents may otherwise be put at risk. Also, if FO sells or buys any business or assets, it may disclose Data and account details to the prospective seller or buyer of such business or assets or if substantially all of WSS’s assets are acquired by a third party, Data and account details will be one of the transferred assets. Individuals have the right to request a copy of the information that WSS holds on them, to request that inaccurate Data is rectified, to restrict how Data is used and in certain circumstances to have Data deleted. Requests for any of these should be emailed to WSS. 

6.4 If Storer gives consent, WSS will use Data for feedback purposes, including to provide the storer with information on products or services provided by WSS in response to requests from the storer or if WSS believes they may be of interest. Storer’s choice regarding the relevant use of Data can be changed at any time by contacting WSS.

7. Communication & Termination:

7.1 The storer agrees to WSS contacting them on any means of communication they have provided, be that call, SMS, email or letter. The storer is also welcome to join the WSS Facebook page for information and alerts.

7.2 Either party may terminate this Agreement by giving the other party 28 days’ notice. In the event of illegal or environmentally harmful activities on the part of the storer or a breach of this Agreement (which, if it can be put right, Storer has failed to put right within 7 days of notice from WSS to do so), WSS may terminate the Agreement immediately by Notice. WSS are entitled, to make a charge for apportioned Storage Fees if less than the requisite Notice is given by Storer. 

7.3 The Storer must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of the WSS. In the event that Goods and/or refuse are left in the Unit after the Termination Date, Condition 3 will apply. The storer must pay any outstanding Storage Fees and any expenses on default or any other moneys owed to WSS up to the Termination Date. 

7.4 The Storer agrees to examine the Goods carefully on removal from the Unit and must notify WSS of any loss or damage to the Goods as soon as is reasonably possible after doing so.

Liability for outstanding moneys, property damage, personal injury, environmental damage and legal responsibility which are covered under this Agreement continues to run beyond the termination of this Agreement.

8. Other:

8.1 WSS may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such modifications are notified to the storer in writing. The modified terms will take effect no sooner than 28 days after the notification. The Storer may terminate without charge before the change takes effect by giving notice in accordance with Condition 7. Otherwise, the storer’s continued use of the Unit will be considered as acceptance of and agreement to the amended terms.

8.2 The Storer acknowledges and agrees that :(a) the terms of this document constitute the whole contract with WSS and, in entering this contract, the Storer relies upon no representations, oral or otherwise, other than those contained in this Agreement; (b) it has raised all queries relevant to its decision to enter this Agreement with WSS and WSS has, prior to the the Storer entering into this Agreement, answered all such queries to the satisfaction of Storer; (c) any matters resulting from such queries have, to the extent required by Storer and agreed to by WSS, been reduced to writing and incorporated into the terms of this Agreement; (d) if WSS decides not to exercise or enforce any right that it has against Storer at a particular time, then this does not prevent WSS from later deciding to exercise or enforce that right unless WSS tells the Storer in writing that WSS has waived or given up its ability to do so; (e) it is not intended that anyone other than the Storer and WSS will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (f) if any court or competent authority decides that any of the provisions in this Agreement are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law; (g) Storer may not assign or transfer any of its rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; and (h) where Storer consists of two or more persons each person takes on the obligations under this Agreement separately.

8.3 This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must endeavour to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than for emergency interlocutory relief, that it has first offered to submit the dispute to mediation.